Legal · last updated 8 November 2026
Subscription terms
These terms form the agreement between [Legal entity name to be added] (ABN [ABN to be added]), trading as BayAutomate ("we", "us"), and the workshop ("you") that subscribes to BayAutomate. They apply when your workshop starts a paid subscription. During early access, any pilot arrangement we agree with you in writing also applies.
Early access: BayAutomate is onboarding Australian workshops now. Anything marked Coming soon or Planned isn't available yet. Everything else is included on every plan.
1. The service
BayAutomate provides cloud workshop management software. Every plan includes the full feature set that is available at the time. Features marked "Coming soon" or "Planned" are not part of the service until released.
2. Plans and fees
Fees are in AUD and exclude GST, and are billed monthly in advance for the plan you choose (see Pricing). Plans differ by internal staff logins and included allowances. We will give at least 30 days' notice of any price change.
3. Usage allowances and paid usage
- AI processing uses your monthly AI allowance first, then prepaid credit. Unused allowance doesn't roll over. Prepaid top-ups ($5 to $30) are paid in advance, don't expire and are not refundable except where the law requires. There are no automatic overage charges.
- When allowance and credit are used up, AI features pause until you top up. Core operations never stop, and rule-based automation is always included.
- SMS is prepaid credit. Paid vehicle-data lookups and card payment fees are charged at the rates disclosed before use.
4. Free data migration
Assisted data migration is free when you commit to a minimum 6-month subscription. We agree the migration scope in writing after reviewing your source system's export. We migrate what that export reasonably allows and don't guarantee that every field from another system can be transferred. If you end the subscription before the 6-month minimum, the remaining fees for the minimum term are payable.
5. Your data
- You own your workshop's data. You give us permission to process it only to provide and support the service.
- You are responsible for the data you enter and for having consent to contact your customers.
- You can export your data at any time, and on cancellation we provide a full export on request.
- We keep data for 90 days after cancellation so it can be exported, then delete it unless the law requires otherwise.
6. Acceptable use
You must follow our Acceptable use policy. In short, don't misuse the service: no unlawful messaging or spam, no attempts to access other workshops' data, no interfering with security, and no reselling without permission.
7. Availability and support
We aim for high availability and fix faults promptly, but don't promise uninterrupted service. Planned maintenance is scheduled outside normal workshop hours where possible.
8. Cancellation
Outside any minimum term, you can cancel at any time, effective at the end of the current billing month. We may suspend or end the service for serious breach or non-payment after giving notice.
9. Liability
Nothing in these terms excludes guarantees under the Australian Consumer Law that can't be excluded. Otherwise, to the extent permitted by law, our total liability is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect or consequential loss. You remain responsible for checking invoices, prices and accounting entries that you approve.
10. General
These terms are governed by the laws of Queensland, Australia. We may update them with 30 days' notice. Contact: [Legal entity name to be added], [Business address to be added], hello@bayautomate.com.au.