Legal · last updated 8 November 2026
Data processing and service providers
Workshops use BayAutomate to store information about their customers, vehicles, jobs and suppliers. We process that information on the workshop's behalf and only to provide the service. This page lists where it is stored and the providers that help us.
Early access: BayAutomate is onboarding Australian workshops now. Anything marked Coming soon or Planned isn't available yet. Everything else is included on every plan.
Where data is stored
- Main database: managed PostgreSQL in Sydney, Australia.
- Application servers: our cloud platform provider. Some servers may be outside Australia.
Service providers
| Purpose | Provider | When used |
|---|---|---|
| Database hosting | Supabase (PostgreSQL, Sydney region) | Always |
| Application hosting | Emergent cloud platform | Always |
| AI document reading (supplier invoices) | Google Gemini, via Emergent | When invoice automation reads a document |
| Accounting sync | Xero | Only if the workshop connects Xero (coming soon) |
| SMS and email delivery | SMS / email provider | Only when real sending is switched on |
| Website analytics | Google Analytics 4 | Only if enabled, with no personal data |
Our commitments
- Process workshop data only to provide the service and on the workshop's instructions
- Keep each workshop's data isolated
- Tell workshops about relevant data breaches without undue delay
- Help workshops respond to access and correction requests
- Return or delete data at the end of the subscription (see Subscription terms)