Legal · last updated 8 November 2026
Privacy policy
This policy explains how [Legal entity name to be added] (ABN [ABN to be added]), trading as BayAutomate ("we", "us"), handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It covers this website, the BayAutomate app, and the information workshops store in BayAutomate about their own customers. Our contact details are at the end of this policy.
Early access: BayAutomate is onboarding Australian workshops now. Anything marked Coming soon or Planned isn't available yet. Everything else is included on every plan.
1. Information we collect
- Website enquiries: name, email, workshop name, phone, current software, your message, the page you came from and campaign tags (UTM).
- Workshop accounts: staff names, email addresses, roles, sign-in activity and settings.
- Workshop customer data: workshops store their customers' names, contact details, vehicles, jobs, quotes, invoices, payments, messages and consent. We hold this on the workshop's behalf.
- Supplier documents: invoices and credit notes uploaded for automation.
- Technical data: IP address, browser and device information, and (if enabled) analytics events that contain no names, emails, phone numbers or vehicle details.
2. How we collect it
Directly from you (forms, sign-up and use of the app), from workshops that use BayAutomate, and automatically when you use our website or app. You can contact us without giving your name, but we may not be able to help fully.
3. Why we use it
- To provide, secure, support and improve BayAutomate
- To respond to enquiries, run early access and plan data migration
- To bill subscriptions and usage
- To send service and product updates. Marketing is only sent with consent, and you can opt out at any time.
- To meet legal obligations
4. Workshop customer data
Each workshop decides what it stores about its customers and is responsible for having a lawful basis and consent where needed. We process that data only to provide the service to the workshop, never sell it, and never use it to market to the workshop's customers on our own behalf.
5. Disclosure and overseas providers
We share personal information with service providers that help us run BayAutomate, such as hosting, database, AI document reading, email and SMS delivery, accounting connections (when the workshop connects them) and analytics. Our main database is in Sydney, Australia. Some providers, including our cloud platform and AI document-reading provider, may process data in other countries such as the United States. We take reasonable steps to ensure they protect it consistently with the APPs. See Data processing for the current list.
6. Storage and security
We protect personal information with workshop data isolation, server-side role checks, hashed passwords, private random customer links, audit history and encrypted connections. See Security. We keep information only as long as needed for the purposes above or as the law requires.
7. Access, correction and deletion
You can ask to access or correct your personal information, or ask us to delete it, by emailing privacy@bayautomate.com.au. If your information is held by a workshop that uses BayAutomate, please contact that workshop first. We will help them respond.
8. Data breaches
We follow the Notifiable Data Breaches scheme. If a breach is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner (OAIC) as required.
9. Cookies and analytics
See our cookie notice.
10. Complaints and contact
[Legal entity name to be added], [Business address to be added]. Email privacy@bayautomate.com.au. We aim to respond within 30 days. If you are not satisfied, you can complain to the OAIC at oaic.gov.au.